Refund + Returns + Shipping Policy

Effective Date

July 15, 2026

Refund + Returns + Shipping Policy

At Brag About This (“we,” “our,” or “us”), we strive to provide high-quality event planning and design services as well as graphic design services and ensure customer satisfaction. This Refund + Return + Shipping Policy outline the terms under which refunds may be issued for services booked through our platform. It also outlines the refund, returns and shipping policy for products sold on our website. Please review each section carefully.

Event Planning + Design Services

This Refund Policy outlines the terms under which refunds may be issued for services booked through our platform. Due to the nature of event planning and design services, we do not offer “returns” or “refunds” in the traditional sense. However, refunds may be available under certain conditions as outlined below.

Consultation Fee

There is no refund for the consultation fee. The consultation fee is separate from the retainer fee and covers initial client meeting to discuss what the client wants and final project costs.

Retainer Fee/Deposit
The retainer fee or deposit is non-refundable and will be used to secure the date event and/or project on our schedule, it also covers initial planning hours, administration and booking services.

Tiered Refunds

Tiered Refunds may be available and are outlined in the event and/or service contract that each client will receive.

PLEASE REVIEW YOUR CONTRACT FOR MORE DETAILS ON TIERED REFUNDS

Cancellation Policy

Client Cancellation

Client cancellations must be submitted in writing by email to info@bragabouutthis.com. A cancellation request does not automatically ensure any type of refund. Your request will be reviewed and if a refund is available, one will be given according to our refund terms. Before complete cancellation the client will be given the opportunity to reschedule the event and/or project.

Planner/Designer Cancellation

If we have to cancel your booking due to unforeseen circumstances, you may be offered a full or partial refund or the option to reschedule. We are not responsible for cancellations caused by events beyond our control (e.g., weather, natural disasters, or force majeure), but we will work with you to find a reasonable solution where possible. We are not responsible for cancellations made by third-party vendors.

Third-Party Vendor Cancellation

Third-Party Vendors have their own cancellation and refund policies. Before moving forward with a third-party vendor, you will have the chance to view and agree to their cancellation policy. We highly recommend that you thoroughly read their policy as it is not the same as ours. Third-Party cancellation and refund policies will apply in addition to ours. We are not responsible for third-party vendor cancellations.

Force Majeure and Postponement

Under no circumstances will we issue a refund for Force Majeure. Clients will be given the option to reschedule.

PLEASE REVIEW YOUR CONTRACT FOR MORE DETAILS ON CANCELLATIONS

Changes to Bookings

A customer is allowed to request changes to bookings but there is no guarantee that those changes will be honored. Change requests must be made via email: info@bragaboutthis.com. Changes may incur additional charges.

PLEASE REVIEW YOUR CONTRACT FOR MORE DETAILS ON CHANGES TO BOOKINGS

Non-Refundable Services
Refunds are not provided for retainer fees, services already rendered, cancellations within restricted timeframes and refund policy, bookings that can’t be changed, customized or specially arranged services, any fees explicitly marked as non-refundable.

Partial Payments and Payment Plans

We offer payment plans to our clients. Any delays in payments will delay arrangements being made or the cancellation of event. We are not responsible for any delays or cancellations due to late payments. We do not offer refunds because of delays or cancellations. Each client will be given dates on when each payment should be made in their contract.

Refund Process + Processing Time

If a client is eligible for a refund the client will receive a refund to the original payment method. Refunds will be processed within 30 days of notice. These times may vary depending on your financial institution.

PLEASE REVIEW YOUR CONTRACT FOR MORE INFORMATION ON REFUNDS

Graphic Design Services

Due to the creative and customized nature of design work, the following refund policy applies to all projects.

Consultation Fee $150

There is no refund for the consultation fee. The consultation fee is separate from the retainer fee and covers initial client meeting to discuss what the client wants and to determine final project costs. Final project cost and the non-refundable retainer fee will be emailed to client.

The Non-Refundable Retainer Fee/Deposit

A non-refundable deposit of 30% is required before any work begins. This deposit secures the project on our schedule and covers project planning, research, communication, and time reserved for your project.

Refund Eligibility by Project Stage

Depending on where we are with your project (pre-design stage or concept stage) a refund may be available and is outlined in the event and/or service contract that each client will receive.

Subjective Dissatisfaction Clauses

Refunds will not be granted simply because a client “doesn’t like” the style or has a change of mind, provided we meet all the agreed-upon design specifications in the contract.

Project Abandonment

Client Delays and Abandonment: Client has 5 days to provide necessary assets by email for their project. Client also has 5 days to provide the necessary feedback for their project after every updated notification email, we send.

Abandonment Fees: If a client becomes unresponsive or fails to provide necessary feedback/assets after 5 days, the project will be marked as “terminated for lack of client response” and all previously paid funds will be forfeited by the client.

Cancellations

Client-Initiated Cancellations: If the client decides to cancel the project, they may be eligible for a refund for any work that has not been started. This follows the Refund Eligibility by Project Stage.

Designer-Initiated Cancellations: If we are unable to complete the project due to unforeseen circumstances the client will receive a refund minus the consultation fee and retainer fee.

Delivery Format & Timelines

Refunds will not be issued because of delays caused by the client. Refunds will not be issued because the client doesn’t have the necessary software to open file formats.

PLEASE REVIEW YOUR CONTRACT FOR MORE INFORMATION ON REFUNDS

Products

We sell products and services on our website that we hope every client will be satisfied with. We do, however, understand that sometimes things need to be returned Below is our refund return + shipping policy.

Return Period/Window

You may request a return within 15 days from the date you receive your order.

Return Eligibility/Condition of Item(s)

You may request a return if:

The item is unused, unworn, and in its original condition
The item is returned in its original packaging with all tags and accessories included
You must provide proof of purchase (receipt or order confirmation)

We reserve the right to refuse returns that do not meet these conditions.

Damaged Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us via email within 3 days of delivery. Provide photos and details so we can resolve the issue promptly. For damaged defective or incorrect item(s) the product will be exchanged only.

Non-Returnable Items

The following items are not eligible for return:

Personalized/Customized or custom-made products
- Client is responsible for spelling on final approval
Digital products, downloadable items or software
Perishable goods
Gift cards
Items marked as “final sale” or “non-returnable”

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 7-14 business days.
Shipping fees are non-refundable unless the return is due to our error.

Exchanges

Non-Custom clothing can be exchanged if it doesn’t fit
- If you need to exchange an item, contact us to arrange the exchange.

Return Process

To start a return, please contact us at:

Email: info@bragaboutthis.com

Include your order number, item(s) you wish to return, and the reason for the return.
Follow the return instructions provided by our team

Please do not send items back without prior authorization.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost or missing returns.

Late or Missing Refunds
If you have not received your refund within 15 days after we approve the refund:

Check your bank account again
Contact your credit card company or payment provider
Contact your bank, as processing times may vary

If you have done all of the above and still have not received your refund, please contact us.

Cancellations
Orders may be cancelled by customers 24 hours after order placement. Once an order has been processed or shipped, orders cannot be canceled but may be returned in accordance with this policy.

If an order goes out of stock while you are placing an order you will be notified of order cancellation by email and will receive a refund.

Shipping

Shipping

Shipping times and costs vary based on location and shipping method. Shipping times and costs are provided at checkout. Customers are responsible for any shipping and return cost. Delivery dates are estimates and not guaranteed. We are not responsible for delays caused by carriers or events beyond our control.

Once your item has been shipped you will receive a shipping confirmation email that will include the carrier, method of shipping and a tracking number.

Changes

We reserve the right to update or modify this Refund Return + Shipping Policy at any time. Changes will be effective upon posting on this page.

Effective Date